Frequently Asked Questions
About Car Rental In Italy
In Italy has teamed with Auto Europe to provide a car rental service that is one of the best.


In Italy Online Rents All Cars Through Auto Europe. Here's Some Helpful Information They'd Like To Share With You.

Auto Europe has been a leader in international car rentals for over 44 years. In Italy Online has selected Auto Europe as its preferred car rental supplier because they offer guaranteed lowest rates, over 4,000 locations throughout the world, quality service with a personal touch, and a wide variety of rental cars, from the most economical to the most luxurious or exotic.

GENERAL INFORMATION
Italy has an excellent network of roads and highways that is one of the most extensive in Europe, comprising nearly 4000mi/6400km of express highways and 180,000mi/288,000km of secondary roads. The country's famous super highways or 'autostrade' ('autostrada' is the singular form) run the length and breadth of the peninsula. These toll roads are supported by an excellent network of secondary roads, classified into different categories of national highways ('strade statali'), provincial roads ('strade provinciali') and municipal roads ('strade communali'). Due to the success of companies like Fiat, Italians have a high level of car ownership. This can create congestion in some of the northern areas and in cities. But in southern parts of the country the roads are less crowded.

REQUIREMENTS
To rent a car, you must be at least 18 years old (age may vary by car category) and have held your license for 1 year. Drivers under the age of 25 may incur a young driver surcharge. Seatbelts are mandatory and children under 12 must wear an age-appropriate restraint. The blood-alcohol limit for driving is .08.

SPEED LIMITS
Speed limits in Italy are as follows: City 30mph/50kph Open Roads 66mph/110kph Highways 81mph/130kph

RULES OF THE ROAD
Traffic travels on the right and the center lane of a three lane road is for passing. If you are stopped for a traffic violation, police are empowered to collect fines on the spot.

GAS
Gas stations are open from 7am to 12:30pm and from 3:30pm to 7pm. Most stations are closed on Sundays. There are 24 hour stations along the highway.

PARKING
Street parking is confined to the right side of the street. In blue zones, you will see a 'parcometro' machine on the sidewalks; choose how long you wish to park, insert the correct amount of coins, take the ticket and display it on your dashboard. You may wish to keep these tickets for up to a year after you return home, just in case you receive an erroneously issued parking ticket.

Following are some answers to the questions we hear most frequently:


MAKING A RESERVATION

Q: HOW FAR IN ADVANCE DO I HAVE TO RESERVE?
A: We recommend that you reserve at least one week in advance, but we can confirm almost all categories immediately. With our innovative Auto Fax and Email service, we are able to fax or email vouchers directly from our computer system minutes after a reservation is made. Due to limited availability, it is advisable to book certain vehicle categories (such as any automatic transmission, minibuses and luxury cars) well in advance.

Q: DO I HAVE TO PREPAY MY RESERVATION PRIOR TO LEAVING HOME?
A: Yes. Full prepayment of the car rental charges will be required at the time of reservation. This will guarantee the rate in U.S. dollars.

Q: WILL YOU SEND ME A VOUCHER CONFIRMING MY RENTAL?
A: Yes. A voucher will be emailed to you and to In Italy Online, which clearly states the type of vehicle reserved, what is and isn't included in the rental, the rate, the address and phone number of the pick-up and drop-off locations, and the toll-free number to use from Italy.

Q: MAY I CHANGE MY RESERVATION ONCE IT HAS BEEN BOOKED?
A: Yes, as many times as you wish. We have no change fees. It is best that you change your reservation with In Italy Online prior to your departure.

Q: WHAT ARE YOUR CANCELLATION PENALTIES?
A: Auto Europe does not impose any cancellation penalties if you cancel before the beginning of your rental period.


DRIVING OVERSEAS

Q: DO YOU HAVE AIRPORT LOCATIONS?
A: Yes, we do. We have over 1,000 in-airport counter locations in major cities.

Q: IS THERE A SURCHARGE FOR AIRPORT OR TRAIN STATION PICK-UP?
A: Yes, there is an airport pick-up surcharge in most countries. Germany (but not Italy) also has a surcharge for train station pick-ups. This may be avoided in most cases by arranging for pick-up in a city location.

Q: DO YOU ARRANGE HOTEL DELIVERIES?
A: No, we regret they are not possible.

Q: WHAT TYPE OF DRIVER'S LICENSE DO I NEED?
A: If you are planning on driving in Europe, it is highly recommended that you apply for an International Driving Permit. It will translate your driving license into 8 languages so it is accepted in other countries. You will not be asked for it at most rental agency counters, but if you are ever stopped by or need the assistance of the police and you do not have an International Drivers Permit, you will be fined. Holders of a US drivers license can apply online. Click here to download an application for an International Driver's License.

Q: WHAT ABOUT ADDITIONAL DRIVERS?
A: In some countries (including Italy), there may be an additional charge for drivers other than the renter.

Q: ARE THERE ANY AGE RESTRICTIONS FOR RENTING A CAR?
A: Yes. The minimum age for most rentals is 21. Some countries have a lower minimum age. The minimum age for luxury cars is 25 years. In Britain and Ireland there is a maximum age which ranges from 69 to 75. Please contact In Italy Online for further details.

Q: ARE INTERNATIONAL ONE-WAY RENTALS POSSIBLE?
A: Yes, from certain key cities in most of the countries we service. Drop charges may or may not apply, and are taxable.

Q: DO YOUR RATES INCLUDE UNLIMITED FREE MILEAGE?
A: Yes. In Germany, our camper van rentals also include free mileage, but with a specified limit.

Q: DO YOUR CARS REQUIRE UNLEADED GAS?
A: Rental vehicles in Western Europe, North America, South Pacific, and the Caribbean take either unleaded gas or diesel fuel. Cars in some Eastern European countries still require leaded gasoline (but many of these countries are in the process of converting). In Italy, if you do not have a diesel-fueled car, you should look for benzina senza piombo - almost all distributors carry it. We recommend that you ask the agent who gives you the car whether it takes gas or diesel, which is also available almost everywhere. If you put regular gas into a diesel-fueled car, it will break down, you will have to have it towed and get a replacement car, and you will be charged for cleaning and refueling the tank.


INSURANCE

Q: DO YOUR RATES INCLUDE INSURANCE?
A: All Auto Europe's rates include primary liability and fire protection. Because the frequency of theft is higher in some countries, theft protection varies (but is mandatory in Italy). Collision damage waiver insurance (CDW) or loss damage waiver insurance (LDW) is required in Italy. In other countries it is optional.

Q: WHY SHOULD I PURCHASE CDW/LDW COVERAGE?
A: Without CDW/LDW coverage, the deductible you will pay in case of accident is high - usually in excess of US$5,000. In the event of an accident, clients who do not purchase the CDW/LDW will be responsible for the deductible. In most cases, you may reduce the collision deductible to US$400-700. by purchasing CDW/LDW. Remember, CDW/LDW is mandatory and included in your rental price in Italy.

Q: DO I HAVE TO PURCHASE CDW/LDW INSURANCE?
A: CDW/LDW insurance is mandatory on Auto Europe rentals originating in Italy. In other countries if you decline CDW/LDW in order to use the coverage your credit card or personal auto insurance policy offers you, it is your responsibility to check with your card company or insurance carrier to determine coverage, if any (get it in writing!). If your credit card doesn't provide insurance, a significant block may be put on your credit card to cover any damage to the rental vehicle. Please consider the facts below:

Q: WHAT IS CDW IN CAR RENTAL CONTRACTS?
A: CDW insurance in car rental contracts waives the right of the rental car supplier to charge a high deductible from you if the car is damaged in a collision or accident. It usually ranges between $10-$30 a day, and greatly reduces the cost of the deductible owed if the vehicle is damaged during your rental period.


CREDIT CARD COVERAGE


PERSONAL AUTOMOBILE INSURANCE COVERAGE

Q: HOW CAN I REACH AUTO EUROPE WHILE TRAVELING?
A: "USA DIRECT" numbers connect you directly to Auto Europe free of charge. The toll-free number is included on your Auto Europe car rental voucher.